Rental Terms

1. The agreement

These terms are the agreement between you (the person or business renting the container) and Wilbert Waste Services LLC (“we”, “us”). You accept them when you tick the box and book on wilbertwaste.com, or when you book with us by phone or text. The container size, dates, prices and included weight shown at booking and in your confirmation are part of this agreement.

If you book for a business, you confirm you're allowed to bind it to these terms. You must be at least 18 years old.

2. Price and payment

The rental total (the container's rental price for your chosen period, any delivery zone fee, minus any discount, plus Pennsylvania sales tax) is charged when you book. Payments are processed by Stripe. Your card is saved with Stripe so we can charge the post-pickup amounts described below; we never see or store your full card number.

By booking you authorize us to charge that saved card for: extra rental days, weight over the included tonnage, trip fees, and the costs of removing prohibited items, all as set out in these terms. Each post-pickup charge comes with an itemized receipt by email or text, including the disposal facility's scale weight where weight is charged.

If a charge to your card fails, we'll contact you to pay another way. Unpaid balances more than 30 days old may be sent to collections, and you agree to pay reasonable collection costs.

3. Rental period, extensions and pickup

Your rental period starts on the delivery day and lasts the number of days you chose at booking (3 days to 4 weeks). We pick the container up on the scheduled pickup date.

Done early? Ask for an early pickup from your confirmation text, your account, or by phone. Early pickup doesn't reduce the rental price.

Need longer? Ask to extend before your pickup date. Extensions are charged at the container's daily rate shown at booking. If the container is still on site after the scheduled pickup date without an approved extension, each extra day is charged at that daily rate.

Delivery and pickup windows are our best estimate. Weather, road conditions, landfill closures or truck breakdowns can delay us; we'll tell you as soon as we know, and a delay on our side doesn't cost you extra days.

4. Weight

Each rental includes the tonnage shown at booking. Weight over that is charged at the per-ton rate shown at booking, using the certified scale ticket from the disposal facility, rounded to the nearest tenth of a ton.

Heavy materials (concrete, brick, dirt, rock, asphalt, tile) fill a container's weight limit long before its volume. Tell us when you book if you're loading them; a load too heavy to haul safely or legally must be partly unloaded before we can take it, and the return trip is charged as a trip fee.

5. Cancelling or rescheduling

• At least 24 hours before your delivery day: cancel for a full refund, or move to another open date at no charge.
• Less than 24 hours before, or once the truck is on its way: we refund the rental total minus a $150 trip fee.
• After delivery: the rental isn't refundable, but you can ask for an early pickup at any time.
• Refunds go back to the card you paid with; your bank may take 5–10 business days to show them.
• To cancel or reschedule, call 844-44-WASTE or email [email protected]. The time we receive your message is what counts.

6. Trip (dry-run) fee

A $150 trip fee is charged each time our truck makes a scheduled trip but can't complete it because of something on your side, for example:

• the placement spot is blocked by vehicles, materials or a locked gate;
• the spot is unsafe or the ground can't support the truck;
• the container is loaded above the rim, or with items sticking out;
• the container holds prohibited items we can't legally haul;
• a required street permit isn't in place.

More on how to avoid one on our dry-run page.

7. What can't go in the container

• Hazardous waste: solvents, pesticides, pool chemicals, asbestos
• Liquids: wet paint, oil, fuel, antifreeze
• Tires
• Appliances with refrigerant (refrigerators, freezers, AC units) unless the refrigerant has been professionally removed
• Electronics: TVs, computer monitors and computers (banned from Pennsylvania landfills)
• Batteries, including car and lithium batteries
• Propane tanks and other pressurized cylinders
• Medical or biohazard waste
• Anything else that federal, Pennsylvania or local law bans from a landfill.

If prohibited items turn up, at pickup or at the disposal facility, you pay what it costs us to remove, handle and dispose of them properly, plus any fines or facility surcharges, charged to your saved card with the facility's paperwork. You remain responsible for anything you put in the container.

8. Loading and use

• Load no higher than the top of the container walls, with nothing sticking out.
• Spread heavy items across the floor instead of piling them at one end.
• Don't move the container, put it on a trailer, or let anyone else use it for their own waste.
• Don't burn anything in or near it. Keep children out of it.
• You're responsible for the container while it's with you. Damage beyond normal wear (fire, being moved, graffiti, theft) is charged at the repair or replacement cost.

9. Placement, access and property

You choose where the container goes and confirm that you own the property or have the owner's permission. A roll-off truck needs a straight, clear approach about 60 feet long and 12 feet wide, with about 25 feet of overhead clearance (watch for wires and branches).

We place boards under the container to spread its weight. Even so, a loaded container is very heavy, and we aren't responsible for damage to driveways, curbs, lawns or anything under or near the spot you chose (including cracks, ruts, sprinkler lines and buried utilities), except where caused by our negligence. Tell us about anything fragile or hidden before delivery.

10. Street placement and permits

A container on a public street, sidewalk or other right-of-way usually needs a permit from your municipality. Unless we tell you otherwise at booking, you get the permit before the delivery day and follow its rules (such as lights or reflectors). Fines or towing for a missing or expired permit are yours. We'll point you to the right office when we know it.

11. Liability

To the fullest extent the law allows, we aren't liable for indirect, incidental or consequential losses (such as lost profits or project delays) arising from a rental or from this website. Our total liability for any claim about a rental is limited to the amount you paid for that rental.

You agree to cover claims, fines and costs brought against us that result from what you put in the container, where you had it placed, or breaking these terms. Nothing here limits liability that can't be limited by law.

12. Questions about a charge

If you think a charge is wrong, contact us within 14 days of the receipt and we'll review it with the scale ticket, photos and dispatch notes. Please talk to us before disputing a charge with your bank.

13. Using this website

Prices, availability and service areas on this site can change until you book. Please don't misuse the site (automated scraping, fake bookings, attempts to break it). How we handle your information is explained in our privacy policy.

14. Governing law and changes

These terms are governed by the laws of the Commonwealth of Pennsylvania, and disputes go to the courts of Allegheny County, Pennsylvania. We may update these terms; the version in effect when you booked applies to that rental.